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Q&A

Q: Is your website secure?
A: Just Unique Boutique uses SSL (Secure Socket Layer) encryption when transmitting certain information, such as financial services information or payment information. An icon resembling a padlock is displayed on our check out page during SSL transactions that involve credit cards and other forms of payment. The information you provide will be stored securely on our server.

Just Unique Boutique is certified CISP-compliant created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Q:The dress I bought last week is on sale today, can I get the sale price?
A: We can not reimburse you for previously purchased items that are presently on sale or that may go on sale in the future.

Q: Can you do alterations?
A: No, we cannot do alterations. Alterations are specific changes made to the dress to make it fit. They require fittings with a seamstress who will pin/ mark the dress for alterations, according to your specification. We recommend looking for a seamstress/alteration store in your area that is experienced in working with formal gowns.

Q: My item is flawed or incorrect, what should I do?
A: We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, however if you have any of this problems we will be happy to accept your return or exchange. If you find a flaw or a mistake in your order, please accept our apology and notify us within 24hrs via email to lovejustuniqueboutique@gmail.com so that we can correct it for you as quickly as possible.

Q: Can I have UPS hold my package or re-route it to a different address?
A: We greatly apologize for any inconvenience, but after we ship your order UPS do not guarantee to correct the address.

Q: How do I know my merchandise will arrived in perfect condition?
A: All of our shipments are packed and shipped in such a way as to ensure safe delivery. We've chosen parcel carriers with excellent delivery and tracking records. We keep track of all shipments until they're delivered.

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